terms of service

CANCELLATION POLICY & APPOINTMENT CHANGES

I totally understand that sometimes life happens and you need to reschedule or cancel an existing appointment. No worries, my online booking system is available to you 24 hours a day so you can reschedule the second you notice there is an issue- just simply click the link in the confirmation text or email you received at the time of booking. I just request that you do this at least 24 hours prior to your appointment. I do not enforce a cancellation fee, but if it becomes habitual, this could result in online booking not being availble to you.

Appointment changes also ideally need to be made 24 hours before the scheduled service if the timing of the service is going to be affected.

LATE POLICY & NO SHOWS

If you are running late, please know I will do my best to accommodate you, however even being just a few minutes late may result in the alteration or elimination of the scheduled service(s). I do not enforce a late fee, but if you are more than 15 minutes late, the appointment will likely need to be cancelled entirely. If you are more than 15 minutes late and have not notified me, it will be marked as a No Call/No Show.

I do not enforce a No Call/No Show fee. My booking system send out both confirmation & reminder notifications, and in the event that I am not notified about a cancellation prior to the start time of the appointment, that guest will be blocked from future bookings *

* In the even of a true emergency, where there was no access to calling/texting this can be waived

SERVICE GUARANTEES & REFUNDS

I am committed to, and guarantee, the highest level of satisfaction for my guests. Due the nature of hair services, I do not offer refunds. However, if you are having challenges with any services provided to you, please let me know within 3 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. Beyond 3 days notice may result in the service being charged for accordingly. This does not apply if I provided a service we both agreed upon in your consultation and you have changed your mind, but still let me know and I'd be happy to get you booked in for another session to get you closer to your goal!

*It is important to conduct a thorough consultation for all services provided. However, it is each guest's personal responsibility to be upfront and honest about their hair history. Any damage or unwanted result caused to the hair as a result of undivulged information during the consultation is not my responsibility (the lightener doesn't lie!)

HOME CARE MAINTENANCE

Because I'm not the one in your bathroom doing your hair every day (although wouldn't that be amazing?), it is up to you to maintain your hair on the regular. I guarantee any and all colour and cut services, as long as you are using professional home care products and methods that have been recommended or approved by me.

CHILDREN & EXTRA GUESTS

While I love children, my space is not a safe place for them, and therefore you will need to make other arrangements for them. Sharp objects, hot tools, and dangerous chemicals make for a serious liability if anything were to happen. If a guest arrives to their appointment with their child(ren), I will be unable to service them - thus resulting in the appointment being cancelled, and the 50% cancellation fee will apply. This does not apply to newborns, although it is recommended that alternative arrangements are made for longer appointments.

As well, I also ask that you do not bring extra guests (this includes friends or other family members) to your appointment. It is important that I am able to be fully focused on your hair's needs in the most efficient way possible, including ample available work space. Extra guests also pose a liability risk, and I need to prioritize the safety of everyone involved.

LIABILITY

Hair can be fun, but it can also get messy- especially when playing around with colour. This why Meg's Beauty Bar is not responsible for any damage done to clothing, handbags, or any other personal items that were brought in to your appointment, and it is up to you to wear and bring items that you're okay with getting a little messy in the event that something happens.

As well, Meg's Beauty Bar is not responsible for any lost, damaged or stolen items that were left in your vehicle during your appointment, as well as any damage done to your vehicle while on the premises. Please make sure to keep your vehicle locked at all times when not in it.