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terms of service
CANCELLATION POLICY & APPOINTMENT CHANGES
I totally understand that sometimes life happens and you need to reschedule or cancel an existing appointment. No worries, my online booking system is available to you 24 hours a day so you can reschedule the second you notice there is an issue- just simply click the link in the confirmation text or email you received at the time of booking. I just request that you do this at least 48 hours prior to your appointment. Please understand that I book appointment slots specifically for you, and when it opens up without enough notice, I miss the opportunity to accommodate another client. In the event that you must cancel with less than 48 hours notice, there will be a fee of 50% of the scheduled service, which you will be invoiced for and will need to be paid prior to booking any future appointments.
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Appointment changes also need to be made 48 hours before the scheduled service. In the event that a change is made with less than 48 hours notice, the 50% fee will apply to the services that were originally scheduled but not completed.
LATE POLICY & NO SHOWS
If you are running late, please know I will do my best to accommodate you, however even being just a few minutes late may result in the alteration or elimination of some of the scheduled services. If the lateness does now allow for any or all services to be rendered, the 50% fee per service will apply.
In the event of a No Call/No Show for an existing guest, the 50% fee of the scheduled services will apply, and a non-refundable 50% deposit will be required for any future bookings, which will be forfeited in the event of another no show or late cancellation. Unpaid fees and deposits will result in all future booking requests to be denied. First time guests who no show on their initial appointment will be invoiced for their 50% fee, and all future booking requests will be denied. This ensures that my time is all accounted for, and that guests who are eager to be serviced by me are able to get a spot without any wasted time.
SERVICE GUARANTEES & REFUNDS
I am committed to, and guarantee, the highest level of satisfaction for my guests. Due the nature of hair services, I do not offer refunds. However, if you are having challenges with any services provided to you, please let me know within 3 days of your appointment and I will gladly invite you back in to make adjustments at no additional charge. Beyond 3 days notice may result in the service being charged for accordingly. This does not apply if I provided a service we both agreed upon in your consultation and you have changed your mind, but still let me know and I'd be happy to get you booked in for another session to get you closer to your goal!
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*It is important to conduct a thorough consultation for all services provided. However, it is each guest's personal responsibility to be upfront and honest about their hair history. Any damage or unwanted result caused to the hair as a result of undivulged information during the consultation is not my responsibility (the lightener doesn't lie!)
HOME CARE MAINTENANCE
Because I'm not the one in your bathroom doing your hair every day (although wouldn't that be amazing?), it is up to you to maintain your hair on the regular. I guarantee any and all colour and cut services, as long as you are using professional home care products and methods that have been recommended or approved by me.
CHILDREN & EXTRA GUESTS
While I love children, my space is not a safe place for them, and therefore you will need to make other arrangements for them. Sharp objects, hot tools, and dangerous chemicals make for a serious liability if anything were to happen. If a guest arrives to their appointment with their child(ren), I will be unable to service them - thus resulting in the appointment being cancelled, and the 50% cancellation fee will apply. This does not apply to newborns, although it is recommended that alternative arrangements are made for longer appointments.
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As well, I also ask that you do not bring extra guests (this includes friends or other family members) to your appointment. It is important that I am able to be fully focused on your hair's needs in the most efficient way possible, including ample available work space. Extra guests also pose a liability risk, and I need to prioritize the safety of everyone involved.
LIABILITY
Hair can be fun, but it can also get messy- especially when playing around with colour. This why Meg's Beauty Bar is not responsible for any damage done to clothing, handbags, or any other personal items that were brought in to your appointment, and it is up to you to wear and bring items that you're okay with getting a little messy in the event that something happens.
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As well, Meg's Beauty Bar is not responsible for any lost, damaged or stolen items that were left in your vehicle during your appointment, as well as any damage done to your vehicle while on the premises. Please make sure to keep your vehicle locked at all times when not in it.